Policies & Documents
Access all our legal documents, policies, and compliance information. We're committed to transparency and protecting your rights.
General Policies
Terms & Conditions
Complete terms governing our services, including testing kits, in-clinic appointments, refunds, and cancellations.
Cookie Policy
How we use cookies and tracking technologies. We prioritise your privacy with minimal cookie usage.
Complaints, Concerns & Compliments
How to raise feedback about our services. We welcome complaints, concerns, and compliments alike.
Ambulance Service Policies
Ambulance Terms & Conditions
Terms governing our ambulance and patient transport services, including clinical care, transport conditions, and liability.
Ambulance Privacy Notice
How we collect, use, and protect your personal data in accordance with GDPR when providing ambulance services.
Questions About Our Policies?
If you have any questions about our policies, terms, or data protection practices, please don't hesitate to contact us. We're here to help.