Complaints, Concerns & Compliments
JACE Medical is committed to providing safe, professional, and patient-centred care. We welcome feedback from service users, whether this is a complaint, concern, or compliment, as it helps us improve our services.
Our Commitment to You
Your feedback matters to us.
We recognise that raising a concern or making a complaint can be difficult. We want to assure you that your feedback is taken seriously and is essential to helping us maintain and improve the quality of care we provide.
How to Contact Us
If you wish to raise a concern, make a complaint, or share feedback about care provided by JACE Ambulance, please contact us:
ambulance@jacemedical.ie
You may contact us directly or ask a family member or representative to do so on your behalf.
What Happens Next
When you raise a concern or make a complaint with JACE Medical, you can expect the following:
- Prompt AcknowledgmentAll complaints and concerns are acknowledged promptly upon receipt.
- Fair & Confidential ReviewThey are reviewed fairly, confidentially, and without bias.
- No Impact on Your CareRaising a concern will not affect your care in any way.
- Explanation & LearningWhere appropriate, we will explain what happened and outline any learning or actions taken.
Further Support
If you are not satisfied with our response, you may escalate your concern to the appropriate external body, including:
The Health Service Executive (HSE – YourSay), or
The Pre-Hospital Emergency Care Council (PHECC) for practitioner-related matters.
We Also Welcome Compliments
Positive feedback is shared with our staff and management team to recognise excellent care and service.