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GDPR Compliant

Privacy Notice & Data Protection

How JACE Ambulance collects, uses, stores, and protects your personal data in accordance with GDPR.

JACE Medical Ltd (trading as JACE Ambulance)

Last updated: February 2026

Data Controller for ambulance and medical services.

Our Commitment to Your Privacy

JACE Ambulance is committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

JACE Medical Ltd provides ambulance, pre-hospital, event medical, and patient transport services.

Contact Details

ambulance@jacemedical.ie

Data Protection Officer (DPO) can be contacted via the above email address.

Company details are available on request.

2. What Data We Collect

We may collect and process the following categories of personal data:

a) Personal Information

  • Name, date of birth, address
  • Contact details (phone number, email)
  • Emergency contact details

b) Special Category (Health) Data

  • Medical history and presenting condition
  • Clinical assessments, observations, and treatments
  • Medications, allergies, and care outcomes
  • Patient Care Records (PCRs)

c) Operational Information

  • Call details, timestamps, locations
  • Transport details and destinations
  • Incident or complaint records

d) Financial / Administrative Data (where applicable)

  • Billing and invoicing details
  • Correspondence related to services provided

3. How We Collect Data

Personal data may be collected:

  • Directly from you (or your representative)
  • During the provision of ambulance or medical care
  • From referrers, hospitals, event organisers, or healthcare partners
  • Via phone, email, forms, or secure electronic systems

4. Lawful Basis for Processing

We process personal data under one or more of the following GDPR legal bases:

  • Article 6(1)(c)Legal obligation
  • Article 6(1)(d)Vital interests (emergency care)
  • Article 6(1)(e)Public interest / healthcare provision
  • Article 6(1)(b)Performance of a contract

Special Categories (Health Data): Article 9(2)(h) – Provision of health or social care, and Article 9(2)(c) – Protection of vital interests.

Consent is sought where required, but emergency care may be provided without consent where necessary to protect life or health.

5. How We Use Your Data

Your data is used to:

  • Provide safe and effective medical care
  • Communicate with you or relevant healthcare providers
  • Maintain accurate clinical and operational records
  • Meet legal, regulatory, and governance obligations
  • Investigate incidents, complaints, or concerns
  • Support quality improvement and patient safety

We do not sell personal data

We do not sell personal data or use it for marketing without explicit consent.

6. Who We Share Data With

We may share data, where necessary and lawful, with:

  • Hospitals and healthcare providers involved in your care
  • Emergency services or public authorities
  • Regulatory bodies (e.g. where required by law)
  • Insurers or legal advisors (where appropriate)
  • IT and records management providers under strict data processing agreements

All sharing is limited to what is necessary and proportionate.

7. Data Storage & Security

We take data security seriously and apply appropriate technical and organisational safeguards, including:

  • Secure electronic systems and access controls
  • Encrypted storage where appropriate
  • Role-based access to clinical records
  • Secure retention and disposal processes

Only authorised personnel may access personal data.

8. Data Retention

Personal and clinical records are retained in line with:

  • Legal and regulatory requirements
  • Clinical governance standards
  • National guidance on healthcare record retention

Retention periods vary depending on the type of record. Details are available on request.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request restriction of processing (where applicable)
  • Object to certain processing activities
  • Request erasure in limited circumstances
  • Receive information in a clear and transparent manner

Note: Some rights may be restricted where data is required for healthcare, legal, or safety reasons.

Requests can be made by contacting:

ambulance@jacemedical.ie

We aim to respond within one month.

10. Complaints & Concerns About Data Protection

If you have concerns about how your data is handled:

  • Contact us directly at ambulance@jacemedical.ie
  • If unresolved, you may contact the Data Protection Commission (DPC) in Ireland

11. Changes to This Privacy Notice

This Privacy Notice may be updated periodically to reflect:

  • Changes in law or guidance
  • Service developments
  • Governance improvements

The most current version will always be available on our website.

12. Contact Us

For privacy, data protection, or GDPR-related queries:

Email

ambulance@jacemedical.ie